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Meet Our Team


Mission, Vision, & Core Values 

Our Mission

To build relationships with families and businesses through our commitment to meet their insurance needs with integrity, excellence, and serving others as we would ourselves.

Our Vision

To be an industry leader in Personal and Commercial Insurance throughout Western NC, being an advisor to others by providing customized solutions through “ease of use” platforms of engagement.

Our Core Values

RESULTS MATTER – We are proactive and thorough in diagnosing needs of our clients and prospects, and do so with accountability.
COMMUNICATION – We are clear and timely in our communications, and we properly set expectations to others.
PERSISTENT – We operate with a zeal for the best in all things, never settling, coasting, or quitting in serving our clients’ needs and resolving issues.
GRATITUDE – We embrace our calling with grace towards others and thanksgiving in all things.
UNITY – We joyfully serve as a team, embracing the call to unity around our mission and vision.
HUMILITY – We desire the best for others over ourselves, and we are always open to learning and correction.


Jason Trent

Office: 828-884-2440 | Fax: 828-743-8280
Email Jason 

Jason earned his Bachelor’s Degree from Tennessee Tech University in 1997. His focus was in Psychology, Business, and Insurance, and decided to go into agency work because of his love of people and helping others. Jason began his insurance career in 1995, and he is licensed in life, property & casualty, health, long-term care, and is also a Securities Licensed Investment Adviser Representative. Jason and his team have been recognized and certified in the areas of MDRT Financial, customer service, commercial sales, and agribusiness sales.

He loves the communities he serves in and is actively involved in numerous organizations. The two he loves most is serving the men in his church through discipleship training, being on mission teams around the world, and serving as the local Scoutmaster for his Boy Scout Troop.

Jason is a family man, with a loving wife and three boys. He cherishes his family time above all else. He loves serving others, whether it be in his profession, in his ministries, or just a person in need. Having been born and raised here in the south, he has a deep passion for the outdoors. Jason enjoys many outdoor activities, but cycling is his passion. Camping and hiking with the Boys Scouts would be next, and he always enjoys a little fishing and golf when the opportunity arises.

Amy Ball

Office: 828-884-2440 | Fax: 828-743-8280
Email Amy

Being a native of Brevard, Amy loves spending time outdoor enjoying our beautiful, breathtaking mountains. She graduated from Brevard High School in 1993 and received her Associate Arts & Science degree in Business Administration from BRCC in 1996. Amy began her carrier with our agency in 1997 and became Property & Casualty licensed in 2005. She was awarded the Professional Administrative Assistant of the Year for Transylvania County in 2010. Amy has been married to her husband Michael since 1996 and they have a beautiful daughter named Madison. Amy is an active member of FBC of Brevard where she loves serving in the children’s ministry. She has been successfully fund raising for the Cystic Fibrosis Foundation for the past 12 years and has received several awards for her philanthropy work. In her spare time, she enjoys cooking, reading, shopping and spending time with her husband and daughter.


Jessica Crain

Office:828-884-2440 | Fax: 828-743-8280
Email Jessica

Jessica attended BRCC for Elementary Education and Early Childhood after graduating from Rosman High in 2007. In 2010 she accepted a position in the insurance business where her true passion of working with the community and insurance was discovered. She joined the Trent Team in August 2015 as an Associate Agent. She is licensed for Property & Casualty and has a strong background with customer service. In terms of her approach to serving customers, she says, “Providing excellent customer service to all of our clients is of the utmost importance to me. My team members and I are very dedicated, knowledgeable team members who strive everyday to go the extra mile for our customers.”

She is an active member of NEXT Church in Brevard where she serves with the children’s ministry. She has many opportunities to be involved with the community through her church family and the wonderful organizations in Transylvania County.

Jessica has a son named Brayden who is the highlight of her life. She enjoys being involved with the multiple sports he plays year round. They love being outside, going hiking and watching sports together.

Tyler Wilson

Office: 828-884-2440 | Fax: 828-743-8280
Email Tyler

Tyler joined our team in 2013. He’s the grandson of Earl Wilson, who opened the agency in 1975. He decided to go into agency work because of the fine example his grandfather taught him throughout his childhood. Tyler is licensed in property & casualty, and enjoys assisting our clients with claims questions, general inquiries, and learning the ins and outs of our multiple companies.

Tyler has been married to his wife Chelsie for three years and they have three precious sons. He cherishes his family time & spending time outdoors. In his spare time, photography is his passion. He enjoys art galleries, growing an organic garden, & reading.

Crystal Ingle

Office:828-884-2440 | Fax: 828-743-8280
Email Crystal

Crystal is a local girl, born and raised right here in Transylvania County. She graduated from Rosman High School in 1997. Crystal began her insurance career in 2016. She joined the Trent Team in July 2017 as an Associate Agent. She is a licensed Property & Casualty agent as well as Life.

She married her wonderful husband, Alex, in 2006. She has four amazing children… Noah, Ethan, Haleigh and Alexis and an amazing grandson, Braxton. In her spare time she enjoys hanging out at the lake with her family or reading a good book.

Salvia Miller

Office:828-884-2440 | Fax: 828-743-8280
Email Salvia

Salvia moved to Western North Carolina in 2009 from Florida.  She spent many years working as a Pharmacy Technician before discovering her love for working in the insurance industry.  She started with Trent & Associates as a licensed Property & Casualty Agent in October 2017 where she serves the clients in our community well.  Salvia also helps to run a successful family business, Miller Paving, when she is not at the office alongside her husband Brian.

Outside of work Salvia treasures time spent with her husband and three children; Jason, Kevin and Jada.  She enjoys supporting her daughter as Jada competes in horse competitions, making people laugh, helping others feel confident and riding horses.  In her spare time you will probably catch her taking pictures, cooking and baking.

Bryson City

Dalton Cannington

Office: 828-488-6535
Email Dalton 

I grew up in North Florida in a little town named Live Oak for most of my life. Shortly after I moved to North Carolina I joined the Marines.

I love being in the insurance industry, the people I deal with and my coworkers make it a great industry to be in.

What most excites me about my job has to be the people I meet and the stories they have.

When I’m not at the office, you can find me in my garage either working on cars or bring antique tools back to life.

Music is very close to my heart I have played the saxophone for many years.


Alicia Whiteside

Office: 828-488-6535 | Fax: 828-552-4469
Email Alicia


Regina Hensley

Office:828-682-2325 | Fax: 828-682-7711
Email Regina

Regina grew up in Burnsville, NC where she and her sister, Renee, were raised by wonderful Christian parents, Don and Marilyn Young. Regina graduated from Mountain Heritage High School in 1986. After high school, Regina worked as a florist at Flowers by Vance and also at Yancey Journal Newspaper as subscription manger/typesetter. Regina began in the insurance industry in 1992, becoming a licensed agent in 1993. She is licensed in Property & Casualty and Life insurance. Regina grew up in the insurance business. Her mother owned Yancey Insurance Agency for 38 years where Regina worked in the family business for 19 years. Her mother retired and sold the agency to Trent & Associates in 2011.

Regina continues in her mother’s footsteps by serving the people of Yancey county and the surrounding areas as a dedicated agent for Trent & Associates. While also working in the insurance industry, Regina continued her education with Campbell Divinity School & Southern Baptist Convention for her Certification in Children’s Ministry. She completed this certification in 2004. She is actively involved at West Burnsville Baptist Church working in the children’s department where she has a passion for teaching children and seeing them accept Christ.

Regina has been married to Stuart for 20 years and has two stepsons, Nathan and Andrew, who are more like her own. She enjoys spending time with all of her family, whether the Young clan of 18 or the Hensley clan of 18. She loves camping, traveling, the beach, making crafts, watching it snow, flower gardening, and being with her dog Mila. She believes that you should have a job that you believe in; making sure God is your base for everything. That your family is a gift and treats everyone the way you want to be treated.

Renee Woody

Office: 828-682-2325 | Fax: 828-682-7711
Email Renee

Renee was born and raised in Yancey County. She and husband Ricky have been married 35 years and they have three children (who are all married). Renee has three grandsons, ages 5, 11 and 15. Her husband is the Pastor of Double Island Baptist Church in Green Mountain, NC. Renee began her career in insurance while still in high school. She worked after school in the agency her mom owned. Then, in 1991, she became a licensed agent and went to work full time for Yancey Insurance. In 2011, her mom retired and sold the business to current owner, Jason Trent of Trent & Associates, Brevard, NC.

Most of Renee’s time outside of work is filled with taking care of her grandchildren, cooking, and attending church. Family time is special to her. She tries to make sure they go somewhere on vacation every year together, and cooks supper for them every Sunday night. Her church also holds a very special place in her heart. Being able to share her faith, give someone a kind word, or encourage a person that might be having a bad day is what makes everything worthwhile. One of her favorite scriptures from the Bible is: “And we know that all things work together for good to them that love God.” (Romans 8:28)

Melissa Miller

Office:828-682-2325 | Fax: 828-682-7711
Email Melissa

Melissa Miller was born in Albany Georgia and moved to Burnsville NC with her parents and younger brother at the age of 4.

She has been married to Allen Miller for 27 years and they have two son’s Josh Miller who is 22 and Zachary Miller who is 18. Melissa loves spending time with her family and little dog Jasper. She also loves making handmade soaps, hand salves, soy candles and wood signs. Melissa and her family are members of Landmark Baptist Church. They love their church family and feel very blessed to be a part of a loving and caring congregation.

She started working with her mom who was the office manager at a local insurance agency in Burnsville at the age of 19 and obtained her Property and Casualty Insurance license at the age of 20. Melissa has over 23 years’ experience and loves helping others with their insurance needs. One of her favorite quotes is “Let no one ever come to you without leaving better and happier”.

Jolynn Buchanan

Office:828-682-2325 | Fax: 828-682-7711
Email Jolynn

Jo-Lynn was born and raised in Yancey County and graduated from Mountain Heritage High School. She worked several jobs before moving to insurance. She began her insurance career in 1999 and is licensed in Property & Casualty. She worked for Roberts & Phillips Insurance for 20 years and is now proud to be on the team with Trent & Associates.

Jo-Lynn has been married to her husband Rick for 33 years and they have a son, Caleb and daughter-in-law, Brooke. Jo-Lynn and her family attend Concord Baptist Church. They are blessed to have a wonderful church family.
She loves spending time with her family, being outdoors and traveling.


Crystal Arnold

Office: 828-733-9500 | Fax: 828-675-2171
Email Crystal

Crystal was born and raised in O-H-I-O, however growing up she has always felt she was a southern girl stuck in the north. Crystal loves and cherishes having time with her two sons and extended family, who are located throughout the United States.

She has always been a traveler and has visited most of the 50 states. Living up in the mountains of Newland, NC she has taken full advantage of skiing, hiking and being outside with the gorgeous views and outdoors surroundings.

Jessica Harmon

Office: 828-733-2960 | Fax: 828-675-2171
Email Jessica


Jessica grew up in Avery and McDowell counties. She’s attended college for a variety of subjects but has since discovered her passion for helping others. She has worked for Trent & Associates for almost a year and a half now and just recently got her agent license. As a fully-licensed insurance agent, Jessica works constantly to assure that her customers are well protected for anything life throws at them. Through meeting her customers, she loves having the opportunity to meet new and different people and knowing that she can make a difference in their lives. She treasures family more than anything, when she’s not at the office you can find her spending time with her husband, Ben, and her two boys, Zade and Adyn.

Spruce Pine

Michele Riddle

Office:828-765-2790 | Fax: 828-765-6213
Email Michele

I grew up in Yancey County and have lived here all my life. I graduated from Mountain Heritage High School in 1999. I found that I loved doing office/business work and started working in the insurance industry in March 2000 then went on to get my insurance license in January 2001. I am licensed in property and casualty insurance.  I joined the Trent & Associates team in May 2017 and love the great team I work with.

I married, Matthew Riddle in April 2000 and have one son, Jonathan that was born in January 2008. When not working I love spending time with family and friends. I enjoy attending car shows, watching my son play sports, attending an Asheville Tourist game, or bowling with my family. I also enjoy the occasional picnic, camping trip, or hike with my family and friends. I currently attend Morning Star Baptist Church where they have treated us like family. I love helping others especially children as much as possible.

Shelia Miller

Office:828-765-2790 | Fax: 828-765-6213
Email Shelia


Shelia grew up in Yancey County where she graduated from Mtn. Heritage High School in 1985. She is married to Matt Miller and they have two sons, Matthew and Mark, daughter-in-law, Megan and granddaughter, Emery. Shelia was a stay at home mom for many years with the boys and returned to work as a scheduling coordinator for the local Medical Center in 2005. She joined the team at Trent and Associates in 2017. She is a licensed agent in Property and Casualty.

Matt and Shelia attend Young’s Chapel Missionary Baptist Church. She treasures time spent with her family and enjoys reading, riding motorcycles, and making cupcakes.